Position:     Customer Service Provisioner

Department:    SFCN

Salary:     $14.00 to $18.95 per hour – Possible bonus every 6 months

Job Class:    Part Time

Schedule:    Shifts Monday through Friday, 8am to 1pm, 1pm to 6pm

                     Some Saturday 8am to 2 pm shifts.  20-30 hours per week

Job Closes:     Open Until Filled

 

                   PAY GRADE PT6

PAY GRADES LINK

 

GENERAL PURPOSE

Under limited supervision, the Customer Service Provisioner (CSP) is responsible for provisioning hardware for customers, covering all NOC responsibilities and filling in for the department secretary. 

ESSENTIAL FUNCTIONS

Understands and supports the mission and principles of the department. 

Must be able to perform each essential duty satisfactorily and demonstrate the requisite qualifications and competencies described below. 

     Setup cable modems, gateways and hardware for phone service.

     Regularly run computer generated reports and reconcile with databases

     Administer SFCN customer accounts for email, allocated web space, IP addresses, cable modems, virus infection, etc. 

     Setup and test digital set top boxes

     Act as the second tier support for phone service issues

     Schedule SFCN service calls

     Administer the Trouble Call software program

     Offer polite and technically helpful telephone support for SFCN customers

     Computer data entry into Excel spreadsheets for production logs and subscriber tracking, etc.

     Maintains and updates databases and filing systems 

Occasionally function in place of the department secretary when needed.  

Complete special department tasks and projects as assigned by the Department Director 

Must be able to meet attendance and punctuality requirements for this position. 

Must abide by all city policies and procedures.  Must work well with others and be a team player. 

Applicants will be required to submit to a criminal background check and drug test. 

Perform other duties as assigned. 

POSITION QUALIFICATIONS.

1. Education/Experience: High School Diploma 

2. Necessary Knowledge, Skills, and Abilities: Good customer relations skills required. The ability to learn new computer systems. Ability to clearly communicate in English; ability to communicate in Spanish is helpful.  

3. Technical knowledge of personal computers and associated applications helpful. Must be able to problem-solve. Ability to follow direction. Self-motivated and capable of working alone and staying on task.